Give us a callGive us a callFounded in Montreal, Canada, in 1999, Sliq Media Technologies makes and sells server software to manage vast quantities of audio and video generated by legislatures and sitting bodies worldwide. Sliq software is sold as a Software-as-a-Service (SaaS) model, and hosted on Sliq cloud-based servers. After 23 years, Sliq has built a global presence in the industry due to our commitment to delivering consistent quality products and services. Sliq products are relied upon by prestigious legislatures worldwide to ensure 24/7/365 operation. As a small, private, and profitable company without creditors or institutional investors, Sliq carefully cultivates its user base while providing an unparalleled level of support. We take pride in the technical expertise of the Sliq team. Always improving and trained to produce quality, Sliq is often called upon to speak and educate at industry conferences and seminars. In addition to being an active member of the legislative community, Sliq also contributes to the local and international community on a pro-bono basis.
In 1999, Sliq sold its first products to the entertainment market, instantly attracting top-tier customers such as Microsoft, MTV, Virgin Digital, and NPR. However, it had established itself as the premier supplier of cloud-based software for streaming video, and the market collapsed along with the Internet economy. Luckily, strong interest from the government, enterprise and financial sectors enabled the company to scale down its offerings and provide its software as a self-hosted solution for Intranet webcasts. At the time, Sliq delivered software to TV stations, radio stations, and movie studios. Sliq even provided back-end software for the streaming of the 2008 Beijing Olympics. While maintaining a presence in the corporate, broadcast, and entertainment sectors, the legislative market metabolized Sliq solutions in 2000. As it turned out, the Sliq recording and streaming engines, designed to deliver non-stop service to millions of consumers, were a perfect fit for the legislative sector. In particular, Commonwealth countries and regional legislatures were using court-reporting products to produce transcripts, or Hansard, with much pain and grief. The Sliq solution, along with its extensive expertise and exceptional service, was a match made in heaven and thus became the company's primary focus. As the IT world gravitates towards cloud services, Sliq is geared towards innovation while preserving the delicacy of international data privacy, security and cost.
Customer satisfaction through quality everywhere
These days quality and service are overused marketing buzzwords used to reel in unsuspecting customers. Large companies and those with aggressive sales quotas are incredibly guilty of this. We strive to be just the opposite. Our words are hollow if we can't back them up. That said, we urge you to check with our customers, many of whom might be your peers. In a tightly-knit industry, it's impossible to fake authenticity, which is why we strive to be the best of the best. Our entire team is passionate about what we do. However, we will only accept the business if we exceed customer expectations. We measure success by customer satisfaction and have garnered numerous accolades over the years.
The quality policy statement at Sliq Media Technologies represents the culture that is practiced, “Customer Satisfaction through Quality Everywhere”. This philosophy is carried through and applied to every facet of Sliq’s business and is something that the entire team at Sliq Media Technologies takes very seriously. The organisation is committed to providing products and services of the highest quality in all areas.
With a small core team of about 25 primarily technical staff, our focus is on quality engineering. Another dozen specialist contractors fill in the missing pieces to complement our unique talents. Most of our team comes from a video and broadcast engineering background with specializations in large-scale systems and streaming infrastructures. Our engineering staff each has between 15-30 years of experience and is passionate about their fields.
Giving back to the community is woven into our company culture. For example, we contribute annually to charitable organisations such as the S.P.C.A., Plan International Canada, Dans La Rue, Chez Doris, and the Depot Community Food Bank. These organisations provide resources to the community— sanitation, health, and self-sufficiency are more accessible due to these organisations.
The most significant difference between our competitors is our concept of service concierge. Instead of a rotating crew of tech support staff, we assign customers directly to a primary customer care concierge. This concierge understands the customers' environment, the chain of authority and the schedule. For our customers, this means they will get much more personalized support to lean on in times of need and a partner who will proactively assist with preventative maintenance, upgrades and expansions. Our customer care professionals act like a natural extension of your team. We have your back. Since 1999 we have been servicing the most prestigious legislatures in the world with a laser focus on quality. Our focus is exclusively on legislative media workflows and the specific pains accompanying them so we can provide specialized skills and knowledge that other vendors can't. Would you use a pair of scissors to mow your lawn? Many legislatures are stuck with legacy tools built for courts, municipalities and school boards. They call nameless call center drones when things go sideways, and guess what? Frustration ensues. Unfortunately, this is an all too familiar story, and the upside is that it does our job of convincing you that much easier. We're small, responsive, specialized, fierce and proud of our unique culture. We constantly work hard on our products, delivery and services to ensure that we can measurably exceed our customers' expectations regularly. With 100% customer retention and relentless and continual improvements in both our technology and services, we strive to keep this trend alive. Call us today for references, and we'd be thrilled to oblige.
